AbjadEnglish Privacy Policy

Last Updated: 12 October 2026

1. Introduction

Welcome to AbjadEnglish.

AbjadEnglish is a digital educational platform designed to help children and students learn English through interactive lessons, educational exercises, vocabulary activities, curriculum-based learning paths, reading, listening, writing and speaking activities, and features powered by artificial intelligence.

We respect our users’ privacy and are committed to handling personal data responsibly and transparently in accordance with the Saudi Personal Data Protection Law, its Implementing Regulations, and other applicable laws and regulations of the Kingdom of Saudi Arabia.

This Privacy Policy explains the categories of personal data we may collect, why and how we process it, the parties with whom it may be shared, how it is protected, and the rights available to data subjects.

Please read this Policy before creating an account or providing personal data to the platform.

2. Data Controller

The platform is operated by:

Country: Kingdom of Saudi Arabia.

In this Policy, the operating entity is referred to as “we,” “us,” or “the Platform.”

These details must be completed before final publication and must accurately identify the entity responsible for providing the service and processing personal data.

3. Personal Data We May Collect

The data processed depends on how you use the platform and which features you access.

3.1 Account and Registration Data

This may include:

Name or username.
Email address or contact details required for registration.
Login and account-verification information.
Account type, such as student, parent or administrator.
Information necessary to manage the account and provide technical support.

We will not request additional personal data unless it is necessary for the purposes described in this Policy or another lawful basis applies.

3.2 Educational Data

This may include information relating to a student’s learning activities, such as:

School grade or educational stage.
Learning level and placement-test results, if applicable.
Lessons viewed or completed.
Exercise and assessment results.
Progress through general and curriculum-based learning paths.
Points, achievements and educational challenges.
Words saved in a personal vocabulary bank.
Lesson-review and learning-activity results.

We use this information to provide appropriate educational content, maintain learning progress and identify lessons and activities suited to the student’s level.

3.3 Voice and Audio Data

Certain features may involve voice recording, listening to a student’s pronunciation or processing audio for speaking and pronunciation practice, depending on the features actually available.

When these features are used, audio recordings or information derived from them, such as transcribed text or assessment results, may be processed to provide the requested service.

Before this Policy is published, the platform’s actual practices regarding audio storage and deletion must be confirmed.

Audio recordings will not be used for purposes unrelated to providing the educational service unless an appropriate lawful basis applies and any required consent has been obtained.

3.4 Subscription and Payment Data

When a user purchases a subscription or uses an activation code, we may process information such as:

Selected subscription plan and duration.
Price and applicable discounts.
Payment and subscription status.
Subscription start and expiry dates.
Invoice and transaction information required for administration.
Activation or discount codes used.
Information necessary to investigate payment-related inquiries.

Payments are processed through the payment gateway used by the platform, such as Moyassar, according to the actual integration.

Payment information collected by the payment provider is subject to its applicable policies and obligations. The platform should not store complete payment-card details unless this is necessary, authorized and implemented in accordance with applicable security and compliance requirements.

3.5 Technical and Usage Data

We may process technical information needed to operate and secure the platform, such as:

Device type and operating system.
Browser type or application version.
Login and usage logs.
Technical errors and crash information.
Account-security information.
Cookies and similar technologies, if used.

Collection is limited to what is necessary for the specified purposes and applicable legal requirements.

4. Purposes of Processing

We may use personal data for the following purposes:

Creating, managing and verifying user accounts.
Providing the educational services requested by users.
Identifying an appropriate school stage or learning level.
Maintaining students’ progress, results and achievements.
Providing exercises, assessments and educational reviews.
Operating AI-powered features requested by users.
Providing voice and pronunciation features, where available.
Managing subscriptions, payments and activation codes.
Sending necessary account, subscription and service notifications.
Providing technical support and handling issues and complaints.
Protecting the platform and accounts against fraud and unauthorized access.
Monitoring technical performance and improving service quality.
Complying with legal obligations and lawful requests from competent authorities.

We will not process personal data for purposes incompatible with the purposes identified at collection unless an appropriate lawful basis applies.

5. Children’s Data and Parental Consent

AbjadEnglish is intended for children and students. We therefore treat the protection of their personal data as a priority.

Appropriate procedures must be implemented to verify parental or legal-representative consent and obtain any consent required for processing a child’s personal data under applicable Saudi law and the circumstances of the processing.

Where applicable, we will:

Collect only the minimum personal data necessary for the service.
Explain the purposes for which data is collected and used.
Provide appropriate means for parents or legal representatives to exercise rights relating to a child’s data.
Protect educational and personal data against unauthorized access or use.
Avoid processing children’s data for purposes incompatible with those disclosed, unless a lawful basis applies.

The platform’s registration and consent mechanisms must be designed to reflect its users’ ages, the nature of the service and applicable legal requirements.

6. Artificial Intelligence

AbjadEnglish may use AI services to provide educational features, such as generating exercises and questions from educational materials or supporting reading, listening, writing and speaking activities, depending on the features available.

When these services are used:

Text, files, answers and audio data necessary to perform the requested function may be processed.
Necessary data may be transmitted to the AI service provider used by the platform.
Data may be subject to the provider’s processing and retention terms, depending on the integration.
The categories of data processed may vary according to the educational activity.

We do not assume that a provider immediately deletes data or refrains from using it for other purposes unless this has been verified through the provider’s terms and contractual settings.

Users should not include unnecessary personal information in files or text submitted to AI-powered features.

7. Sharing Personal Data

We may share necessary data with service providers that help us operate the platform, including:

Hosting and infrastructure providers.
AI service providers.
Electronic payment gateways.
Email and notification providers.
Security, maintenance and technical-support providers.
Government bodies or competent authorities when disclosure is legally required.

We limit sharing to the data necessary for the relevant purpose and take applicable legal and contractual requirements into account.

We do not sell users’ personal data.

External providers may also be subject to their own privacy policies.

8. Data Storage, Retention and Deletion

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations or protect legitimate rights and claims, as permitted by applicable law.

When the purpose of processing ends, we take appropriate steps to delete or anonymize personal data where required or appropriate under applicable law, unless a lawful basis for continued retention exists.

Actual retention periods depend on the type of data, its purpose and applicable legal requirements.

We do not identify a specific server location in this Policy until the platform’s actual infrastructure and service-provider locations have been verified.

9. Transfers Outside Saudi Arabia

Some data may be processed or stored by technology providers outside Saudi Arabia, depending on the platform’s technical infrastructure.

Where applicable, transfers or disclosures will be handled in accordance with Saudi requirements governing transfers of personal data outside the Kingdom, including applicable safeguards and protection requirements.

The actual processing locations used by service providers must be verified before this Policy is finalized.

10. Data Security

We implement appropriate technical, organizational and administrative measures to protect personal data against loss, damage, unauthorized access, use or disclosure.

Depending on the technical environment, these measures may include:

Restricting access to personal data.
Applying appropriate account and system security measures.
Updating systems and addressing technical vulnerabilities.
Monitoring and responding to security incidents.
Applying appropriate controls to service providers processing data on our behalf.

No electronic service can be guaranteed to be entirely free of risk. We nevertheless seek to apply safeguards appropriate to the nature of the data and the associated risks.

11. Cookies and Similar Technologies

The platform may use cookies or similar technologies to operate its services, remember certain preferences, improve performance and analyze usage, where these tools are enabled.

The data collected depends on the type and purpose of each technology.

If the platform uses non-essential cookies or tracking tools requiring consent, they will be handled in accordance with applicable legal requirements.

Users can manage certain cookies through their browser settings. Disabling essential technologies may affect some platform functionality.

12. Data Subject Rights

Under the Saudi Personal Data Protection Law and its Implementing Regulations, subject to applicable conditions and exceptions, data subjects may have rights including:

The right to be informed of the lawful basis for collecting their data and the purpose of collection.
The right to access their personal data, subject to applicable rules.
The right to request a copy of their personal data, subject to applicable rules.
The right to request correction, completion or updating of inaccurate data.
The right to request deletion of personal data where the legal conditions are met.
The right to withdraw consent where processing is based on consent, subject to any other lawful basis for continued processing.
Any other rights provided by applicable law.

Requests are handled in accordance with applicable legal requirements. We may need to verify the identity or legal authority of the person submitting a request before acting on it.

13. Exercising Rights and Submitting Complaints

Data subjects, parents or legal representatives, as applicable, may contact us to exercise data-protection rights or submit a privacy inquiry or complaint through:

Suggested subject: Personal Data Request – AbjadEnglish.

Please describe the request and provide the information necessary to verify your identity or legal authority. Do not send passwords or sensitive payment-card details.

We will handle requests within the timeframes and procedures required by applicable law.

14. External Links and Services

The platform may contain links or content from external services, including YouTube, payment providers and technology services.

When users access those services, their data may be subject to the external providers’ privacy policies.

We recommend reviewing those policies before using external services, particularly where logging in or providing personal data is involved.

15. Changes to This Privacy Policy

We may update this Policy to reflect technical, operational or legal changes.

The date of the latest update will appear at the top of this page. We will provide notice of material changes or obtain any required consent where applicable law requires it.

Changes will not remove mandatory rights granted to data subjects under applicable law.

16. Contact Us

For privacy inquiries or complaints concerning personal data, please contact:

AbjadEnglish
Country: Kingdom of Saudi Arabia

This Policy takes effect on the date it is published on the platform.